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Articles

Practical wisdom from real support leaders. Discover how they build high-performing teams, create exceptional customer experiences, and redefine service excellence across a changing industry.

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August 18, 2019 • Charlotte Ward

Please don't kill the tortoises!

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January 5, 2020 • Charlotte Ward

Channels and intelligent friendship

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December 1, 2019 • Charlotte Ward

Customer Support Leaders podcast in the making! - Part 1

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November 16, 2018 • Charlotte Ward

All customers are YOUR customer

Charlotte Ward emphasizes the importance of personal responsibility in customer service, urging that every customer interaction should be treated as a priority, regardless of the context or department involved.

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December 15, 2019 • Charlotte Ward

Nothing is as simple as it seems right now

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November 25, 2019 • Charlotte Ward

Increase customer engagement with these five tips for measuring quality

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February 29, 2020 • Charlotte Ward

Applying Scales to Human Emotions

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November 21, 2019 • Charlotte Ward

Six Great Support Sources - Volume 1

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January 1, 2020 • Charlotte Ward

I wanted to record and share all I learned and heard

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November 14, 2018 • Charlotte Ward

Why aren't you talking to your customers?

Explore the importance of proactive communication with customers to enhance loyalty, gather valuable feedback, and improve service experiences in this insightful discussion by Charlotte Ward.

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