80: Forecasting in Support with Ash Rhodes

Charlotte Ward: 0:12

Hello and welcome to episode 80 of the Customer Support Leaders Podcast. I'm Charlotte Ward. The theme for this week is forecasting, so stay tuned for five leaders talking about that very topic. So we're doing forecasting first, right?

Ash Rhodes: 0:35

Right.

Charlotte Ward: 0:36

We'll go boom boom. We'll keep this quite rapid because I'm I'm gonna I'm I actually Nobody believes you, Charlotte.

Ash Rhodes: 0:41

Not a single person anywhere.

Charlotte Ward: 0:42

No, well that's not fair. That's not fair. This only happens with you and Matt Dale. Mostly you. Yeah, I'm I'm able to contain Matt Dale somewhat, but only by like a small pure force of will. Yeah, something like that. I started talking to him about the speed limits in Windsor Great Park at one point this evening. I'll tell you that another time. If I get into that, we will not get into it. Come on, man.

Ash Rhodes: 1:04

We're like 20 seconds into this already.

Charlotte Ward: 1:06

No, not telling you, not telling you. I'll tell you another time. Go on. With with the speed limits or with the podcast? No, with the podcast. Right. I'd like to welcome back to the podcast today, Ash Rhodes. Ash, it's lovely to have you back again. The topic for this week is forecasting in support.

Ash Rhodes: 1:25

Well, thank you very much for having me. I appreciate the invitation. You know, you asked me to to come and talk about this, and I immediately had a little bit of a chuckle because to me it is educated guessing for a lot of cases. I mean, it is very well educated, but it is still a kind of guessing. You're making a gamble that all of your uh previous experiences with other companies is going to stay the same, and that you'll be able to base your hiring decisions and your firing decisions off of that previous uh experience. And of course, I mean, man, talk about uh interesting times that we live in, it we could not more perfectly demonstrate that that rule books get tossed out of the w